Use of the booking area
The user must be at least 18 years of age, be legally capable of entering into a contract and use the site in accordance with the General Terms and Conditions of Sale. The user is financially responsible for his or her actions, except in cases of fraud, which it is up to the user to prove, and also guarantees the truthfulness and accuracy of the information concerning him or her provided on the reservation space made available to him or her.
Booking and purchase of services
After having chosen the services and filled in the identification form, the user must read and validate the particular conditions of the service provider(s) associated with the present general conditions of sale. The user will receive by e-mail the order confirmation which will include the essential elements such as the identification of the service(s) ordered and the price.
Cancellation of orders
Cancellation conditions are directly accessible on the reservation space beforehand when booking in the GTC and mentioned on the order confirmation. KE-booking ensures the collection of cancellations in the name and on behalf of the concerned service providers. All cancellations must follow the following procedure: in your confirmation e-mail, you can click on a link allowing you to request the cancellation of your stay. You may be liable for an amount corresponding to a percentage of your stay according to the specific conditions of the service provider indicated above. For any cancellation request, the date used for the calculation of the fees will be the date on which you fill in the cancellation form or send your email. If the cancellation is not transmitted to our services, the rate retained for the cancellation will be that of the no-show indicated by the service provider above. KE-booking reserves the right to cancel any abnormal order due to its price or its composition. KE-booking will warn the customer as soon as possible and will refund the sums received at the time of his reservation. When making a reservation, the service provider, in case of impossibility to honour the booked service, has the possibility to cancel the reservation until 12:00 noon of the next day of the reservation date. In this case, the totality of any sums paid will be credited to the card used to confirm the reservation.
Residence documents
The residence documents issued concerning a service ordered via the reservation space of KE-booking are sent to the email address mentioned by the user when ordering. The email summarizes all the information concerning the stay (booked room, number of persons, price…) as well as the contact details of the service provider. If the sending of the email order confirmation is impossible by an error of the user in entering his details, neither the provider (s) concerned nor KE-booking will be held responsible. The user can recontact our services by sending an email to the following address: service-client@ke-booking.com.
Evidence
It is expressly agreed that, except in the case of manifest error on the part of the service provider(s) or KE-booking, which the user can prove, the data stored on the reservation platform KE-booking and / or service providers are proof of the orders placed by the user. Data on computer or electronic media are valid proof and as such are admissible under the same conditions and with the same probative value as any document which is drawn up, received or stored in writing. Acceptance of these general terms and conditions and of the reservation request constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.
Right of withdrawal
The user is informed that, pursuant to Article L. 121-20-4 of the Consumer Code, all services offered on the reservation platform of KE-booking on behalf of service providers are not subject to the application of the right of withdrawal provided for in Articles L. 121-20 et seq. of the Consumer Code regarding distance selling. Consequently, the benefits and services ordered on the booking space are exclusively subject to the cancellation conditions provided herein and/or in the Special Conditions applicable.
Prices and regulations
All the prices of the services which are communicated on the reservation space are mentioned in Euros, including all taxes and excluding local and tourist taxes. The tourist tax, collected by the commune is fixed by the latter and is to be paid directly on the spot to the vendor if necessary. The prices presented on the booking space can be modified at any time, without notice. These modifications are not applicable for bookings already confirmed. The payment of the services ordered by the user to the service providers through the reservation area is made to KE-booking on behalf of the service providers. At the time of the order, the user communicates his banking information by means of the secure payment system of the Caisse d’Epargne. Only payments by credit card from the Carte Bleue, Visa, Eurocard/Mastercard networks are accepted. Depending on the service providers, the payment of the order can be made in one of the following ways: A credit card imprint and payment for the entire stay with the service provider. A deposit by credit card and the balance at the provider.
Security of your bank data
KE-booking uses the latest technology to give its online payment system the highest reliability. The confidentiality of information is guaranteed and secured by an HTTPS protocol. Bank data are only collected by our partner the Caisse d’Epargne which systematically checks the validity of access rights during payment and encrypts all exchanges. Our procedures comply with PCI DSS and 3D secure standards. The system accepts CB, VISA and MASTERCARD cards.
Obligations and Responsibilities of KE-booking
KE-booking acts exclusively in the name and on behalf of the providers for all services offered. The user acknowledges that KE-booking acts as a mere intermediary. KE-booking can in no case be held liable for service contracts which the user has concluded with one or more service providers. Not all services offered are part of the tourist package resulting from a combination of KE-booking. All the photos representing the places of accommodation and/or activity are provided under the sole responsibility of the service providers and only give an overview of the services offered. KE-booking , KAMYAB-editions and the service providers are the exclusive holders of all intellectual property rights on the site and its content (texts, photographs, illustrations, images, logos, etc.). The content reproduced on the sites are subject to copyright and its reproduction or distribution, without the express written permission of KE-booking, constitutes an infringement punishable by law. The offender is liable to civil and criminal penalties and in particular to the penalties provided for in Articles L. 335.2 and L. 343.1 of the Intellectual Property Code. KE-booking makes every effort to best satisfy the users of its service but cannot be held responsible in case of: anomalies, errors and / or bugs that may affect the navigation on the reservation space or the implementation of any feature offered on the reservation space and the impossibility to correct these anomalies, errors or bugs. In no event shall KE-booking be liable for any damages (direct or indirect and / or intangible, foreseeable or unforeseeable, including loss of profits or opportunity …) that may arise from the provision and / or use or total or partial inability to use the functionality of the reservation space. The user declares to be aware of the characteristics and limitations of the Internet (in particular its technical performance, response times for consulting, querying or transferring data and the risks related to the security of communications).
Obligations of the user
Any non-payment on the part of the user, whether total or partial, will lead to the suspension of the execution of the service(s), the resulting costs being borne by the user, without prejudice to any action that may be taken against it.
Insurance
No insurance is included in the prices offered on the reservation space. Therefore, it is recommended that the user takes out an insurance contract covering the consequences of certain cases of cancellation and the assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness.
Protection of user data
In accordance with the French Data Protection Act of 6 January 1978 amended by Law 2004-801 of 6 August 2004, the user has the right to access, modify, rectify and delete data concerning him/her at any time. He can exercise this right by using the contact form on the site www.ke-booking.com or by sending a letter to KAMYAB-EDITIONS, 33 rue du maquis de Chambarand, 38210 Tullins, subject to proving his identity. The reservation space is regularly declared to the CNIL, under the number The information communicated by the user on the reservation space allows the processing and execution of his orders. This information is indispensable and obligatory on the pages of the reservation space. By making a reservation through our service, you agree to receive an e-mail that we may send you after the end of your stay, inviting you to fill in our customer feedback questionnaire. KE-booking can send the user information allowing him/her to better know and use its sites as well as to propose offers from their service providers, in strict compliance with the provisions of the law “for confidence in the digital economy” and the law “informatique et libertés” amended, subject to the prior consent of the user. A non-payment due to the fraudulent use of a bank card will lead to the registration of the details relating to the user’s order which is at the origin of this non-payment within a payment incident file implemented by the banking establishment used and placed under its responsibility.
Complaints department
All requests for information, clarifications and possible complaints must be addressed to KAMYAB-EDITIONS, 33 rue du maquis de Chambarand, 38210 Tullins, which collects them in the name and on behalf of the service providers, within 30 days following the end of the stay: – Either by registered letter with acknowledgement of receipt – Or by the contact form on the website www.ke-booking.com No claim will be accepted for loss(s), damage(s) or theft(s) of luggage, clothing or personal objects placed under the user’s supervision for the duration of the stay.
Applicable law
The General Conditions are subject to French law. In case of dispute, not having been able to be the subject of an amicable agreement, only the French courts are competent. Should one of the provisions of the General Conditions be declared null or ineffective, this provision shall be deemed to be unwritten, without affecting the validity of the other provisions, unless the provision declared null or ineffective was essential and determining. Any case of force majeure shall suspend the obligations hereunder affected by the case of force majeure. It exonerates from all liability the party who should have performed the obligation thus affected.